tkbage Privacy Policy

tkbage ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use the tkbage website, mobile services, or other digital services ("Services").

By registering for or using our Services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our Services.

We believe that keeping your personal information safe is a fundamental responsibility of a gaming platform. At tkbage, we use SSL encryption and modern cybersecurity technology to protect your data.

tkbage collects various types of information. This information can be divided into two main categories: information you provide directly, and information collected automatically while you use the Services.

2.1 Information You Provide

• Name, date of birth, and national ID number provided at registration
• Contact information — email address and mobile number
• Banking and payment information (bKash, Nagad, Rocket, Upay or bank account)
• Documents submitted for identity verification (as part of the KYC process)
• Records of communication with our customer support team
• Preference information you provide in your account profile

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type and operating system information
• Browsing activity on the website and session duration
• Gaming activity logs and transaction history
• Information collected through cookies and similar tracking technologies
• General location information (if you grant permission)

tkbage uses the information it collects for the following lawful purposes:

3.1 Account Management and Service Delivery

We need your personal information to register, verify, and manage your account. This includes confirming your identity, processing deposits and withdrawals, and delivering gaming services.

3.2 Financial Transaction Processing

We use payment-related information to process your deposit and withdrawal requests and to prevent financial fraud. This information is required when transacting via bKash, Nagad, Rocket, Upay, or bank transfer.

3.3 Security and Compliance

We analyse your activity data to maintain platform security, detect suspicious activity, and ensure responsible gaming.

3.4 Customer Support

We need information about your account and activity to answer your questions and resolve issues effectively through our 24/7 live chat support service.

3.5 Service Improvement

By analysing user experience, we improve the quality of our gaming platform and provide personalised services tailored to your preferences.

tkbage does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We use certain trusted third-party services for the smooth operation of our platform, such as payment processors and technology service providers. Only the information necessary to deliver the service is shared with these partners, and they are bound by their own privacy obligations.

4.2 Legal Obligations

We may be required to disclose relevant information in response to a valid legal directive, court order, or request from a regulatory authority.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent financial fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

The tkbage website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to ensure the core functionality of the platform, such as maintaining login sessions.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Help improve the service by analysing website usage patterns.
• Security cookies: Used to detect fraud and ensure platform security.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

tkbage adopts industry-standard security measures to keep your information safe. Our technical and administrative safeguards include:

• Data transmission protection through SSL/TLS encryption
• End-to-end encryption of stored data
• Regular security audits and vulnerability testing
• Restricted staff access controls and authorisation processes
• Data breach detection and rapid response planning

6.1 Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Some information may be retained for a defined period after account closure for legal and regulatory reasons.

6.2 Response to Data Breaches

If a data breach occurs and it poses a risk to your rights or interests, we will notify you and the relevant authorities as quickly as possible.

As a tkbage user, you have the following rights regarding your personal information:

7.1 Right of Access

You may request a copy of the personal information we hold about you at any time.

7.2 Right to Rectification

If any information stored in your account is incorrect, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You may object to certain types of data processing, including marketing communications and profiling.

7.5 Right to Withdraw Consent

If you have given consent for us to process your information on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact our customer support team via 24/7 live chat or write to us by email.

tkbage is a gaming platform for users aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a minor has used our Services, we will immediately close the relevant account and delete any information collected.

If you believe a minor has created an account on our platform, please notify our customer support team immediately.

In some cases, your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that the receiving party maintains appropriate safeguards and that your information remains protected in accordance with this Privacy Policy.

Regardless of our technology infrastructure, we are committed to always protecting your information to the standards described in this Policy.

tkbage reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you by email or through a notice on our platform.

If you continue to use our Services after the updated Policy is published, you will be considered to have accepted the changes. We therefore recommend reviewing this Policy regularly.

To view any previous version of this Policy, please contact our customer support team.

tkbage places the highest priority on responsible gaming. We may analyse your gaming activity data to identify problematic gaming patterns and contact you with support if needed.

The purpose of this data processing is solely to ensure your wellbeing. To learn more about responsible gaming, visit our Responsible Gaming page.